Please note we deliver to Mainland UK* only. For queries outside of the UK please contact customer services on +44 (0) 151 318 6163.
Delivery cost is FREE for all orders over £40 and is sent via either Parcel Force 24hr Tracked (weekdays) or Royal Mail, depending on the product. For orders under £40, delivery with Parcel Force is £4.95. Some spare part products include free Royal Mail delivery.
When using Parcel Force, next working day delivery applies on all orders placed before 1pm.
If an item is “out of stock” you will be advised of the date when more stock is due before you place your order. If there is a further delay we will notify you by email. Your order will be dispatched and the out of stock items will follow. We will only charge your debit or credit card when an item has been sent to you.
During exceptionally busy times, such as the launch of a catalogue or sale, there may be a slight delay in delivery.
Claims for lost outgoing parcels cannot be made until enough time has passed to allow for delays in the post, generally 10 working days. We also ask customers to ensure that they make their claim within a reasonable length of time.
Any items damaged in transit or any discrepancies with orders must be reported within 2 days of receipt so please check your delivery on arrival. Full returns details are found in your parcel.
* Delivery Restrictions
Due to the hazardous ingredients and transport restrictions of some chemicals, we are unable to deliver to Northern Island, Scottish Highlands, Channel Islands, Isle of Man, Isle of Scilly.