CleverSpa® is committed to protecting and respecting your rights to privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be used by CleverSpa®. At CleverSpa®, we want you to know that we are not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes.
Types of data we collect
We may collect, process and keep the following data about you:
When someone visits www.cleverspa.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
When you register for the CleverSpa® newsletter, opt-in as part of the order process or opt-in as part of the Warranty registration, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer at [email protected]
When you purchase a product through the CleverSpa® website, address data, email and contact number will be stored in our online system, Woocommerce. Please be assured that we do not share your personal details with any other company without your consent.
We may also ask you for information when you contact us by Email at [email protected] or by phone at 0151 318 6163. If you contact us, we may keep a record of that correspondence. If you telephone us, we may keep a recording of that call for training and monitoring purposes.
We have put in place physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To safeguard the information delivered to us electronically, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we are able to decode your information. However, unfortunately no data transmission over the Internet can be 100% secure, so whilst we will take all steps reasonably necessary to protect and ensure the security of your contact information we cannot guarantee it and any information you transmit to or from our websites is done so at your own risk.
We strongly advise you to keep confidential any password that you create for use on our website and not to share it with anyone. To ensure others cannot access your account please remember to log off after your visit and close your browser. This is especially important if you are sharing a computer with someone else or are using a computer in a public place.
The website www.cleverspa.co.uk may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. We advise you to check these policies before you submit any personal data to these websites.
We would not knowingly offer or sell our products to children under the age of 18 and would not knowingly collect personal information from them. If a parent or guardian is aware that a child’s personal information has been provided in error, please contact us immediately at 0151 318 6163 or by raising a ticket and we will remove the details from our database.
Information we collect from you may be shared between all departments and subsidiaries within CleverSpa® who may use your data for amongst other things to:
– Communicate offers, promotions and other marketing services to you
– Customise your shopping experience
– Register you on www.cleverspa.co.uk
– Confirm your orders and delivery information
– Facilitate payment for your purchases
– Fulfill your order
– Deliver merchandise and services that you purchase online
– Respond to your customer service enquiries or requests
– Administer giveaways, contests and similar promotions
By submitting your personal data, you agree to this transfer, storing or processing. When you register on www.cleverspa.co.uk you will be given the option to receive information about products, promotions and special offers via mail and/or email. Please ensure that your preferences are taken into account by ticking the appropriate boxes as you go through the registration process on www.cleverspa.co.uk
You may unsubscribe from our emails at any time by clicking the “unsubscribe” link at the bottom of the email. If you wish to change your mailing preferences you may do so by logging into your account or by raising a ticket or calling us on 0151 318 6163.
We may share your personal data with the police or other companies and organisations assisting us in fraud prevention or investigation and credit risk reduction when permitted or required to by law, or when trying to protect against or prevent actual or potential fraud or unauthorised transactions, or investigating fraud that has already taken place.
We would also like to share your information with the retailer where you purchased your CleverSpa® from so that they may send you information about their products and services by email. You can opt-in to share this information in the Warranty section.
Access to your personal information
Changes to this Privacy Notice