Clever Company: We’re Here To Help You
National Lockdown Update – November 2020
Following the news of England being placed in a full national lockdown from Thursday 5th November, we would like to reassure our customers that we are working hard to ensure that we can support you throughout this difficult period.
Our Service Centre will remain open and our Customer Service Agents will continue to be available, both by phone and by email, following additional safety measures in line with Government guidelines, as the safety and wellbeing of our staff is incredibly important to us.
Our dedicated service team at Clever Company are working harder than ever to respond to any product questions or queries that you may have.
You may find the answers to some commonly asked questions, such as maintenance information, troubleshooting and how to guides in our Help Centre.
We are here to help and there are a number of ways to get in contact with us. Prior to getting in touch, if you are contacting us with a query about your CleverSpa®, to speed up the process please have the below to hand:
Required Info*
• Warranty – https://clevercompany.com/support/warranty/
• Please include your warranty ID
• CleverSpa® model
• CleverSpa® Retail partner
• Photo/s of the Spa set-up
• Photo/s or video showing any issues you are experiencing
Help
The help icon on the bottom right-hand side of the page has lots of advice and may be able to answer your questions quickly. If this advice doesn’t answer your query, there is a handy link to leave us a message and our service team will contact you either by email or phone.
Phone
Our service agents are happy to help with any queries you may have. Please give us a call on either 0151 495 1677 or 0151 318 6163.
Social
Drop us a DM and our social team will be happy to help where they can – CleverSpa® Facebook.
Email us on support@clevercompany.com including the above info* and our service agents will reply with advice and information for you.
Post
Clever Company,
Oldgate,
St Michael’s Industrial Estate,
Widnes,
Cheshire,
WA8 8TL,
United Kingdom
The team will be answering calls and emails from Mon-Thur 9am-5pm and Fri 9am-4pm
We appreciate your patience during these very difficult times and our teams are working extremely hard to get back to you as soon as possible.
For any marketing, social or PR queries, please contact clever@ceek.co.uk
Please note that Spare Parts are available to order online every Friday from 4pm until midnight on Sunday.