Clever Company: We’re Here To Help You
Notice to Customers
Due to unforeseen technical difficulties any emails and messages sent between 22nd June – 6th July might not have been received by our Service Agents.
During the period of last year, the world has had to adjust to what is now being called the ‘new normal’. Like many other companies in the UK, the Clever Company has had to adjust our processes to match the new world challenges.
An increase in demand during Covid restrictions has put additional strains on the business resulting in the need to relocate from very small premises to a larger purpose-built office, service centre and warehouse. Due to unavoidable Covid related delays in the construction of the new premises, we are yet to move into this new facility. This has resulted in us working within the confines of the old premises, under the restrictions of the government guidelines for the past 12 months. Unfortunately, this set back has meant longer waiting times for customers, for which we apologize.
Additional resources are being recruited across all areas of the business in preparation for the forthcoming opening of the new facility in order to significantly reduce waiting times.
We would like to reassure you that our Team cares deeply about all of our customers and any problems which you may be experiencing, and we’re committed to improving our processes in order to deliver a better customer service experience going forward.
We would like to thank you for your patience and continued support.
Need to get in Touch?
You may find the answers to some commonly asked questions, such as maintenance information, troubleshooting and how to guides in our FAQ Section here.
Prior to getting in touch, if you are contacting us with a query about your CleverSpa®, to speed up the process please have the below to hand:
Required Info*
• Warranty – https://clevercompany.com/support/warranty/
• Please include your warranty ID
• CleverSpa® model
• CleverSpa® Retail partner
• Photo/s of the Spa set-up
• Photo of the Batch code (located by the motor at the bottom right of the legal panel)
• Photo/s or video showing any issues you are experiencing
Phone
Our service agents are happy to help with any queries you may have. Please give us a call on 0151 318 6163.
Social
Drop us a DM and our social team will be happy to help where they can – CleverSpa® Facebook.
Email us on support@clevercompany.com including the above info* and our service agents will reply with advice and information for you.
Post
Clever Company,
Oldgate,
St Michael’s Industrial Estate,
Widnes,
Cheshire,
WA8 8TL,
United Kingdom
The team will be answering calls and emails from Monday to Friday 9am-4pm.
We appreciate your patience during these very difficult times and our teams are working extremely hard to get back to you as soon as possible.
For any marketing, social or PR queries, please contact clever@ceek.co.uk
Please note that Spare Parts are available to order online every Friday from 4pm until midnight on Sunday.
