CleverSpa® Frequently Asked Questions

Below are some frequently asked questions about the CleverSpa®. If you cannot find an answer, please contact us.


How to…?

How is the CleverSpa® assembled?

We recommend that you always read through the manual before attempting to assemble your CleverSpa® as it will advise you on the correct procedure to follow. When first assembling, it will take just a couple of minutes to inflate. Watch our video to see how to SET UP YOUR CLEVERSPA®.

How do I fit the LED lights on my CleverSpa®?

FIT LED LIGHTS LOOSELY TO ALLOW THE CLEVERSPA® TO EXPAND WHEN FILLED.

We advise that you follow the instructions on ‘How to Setup Your CleverSpa® LED Lighting’ as explained in your CleverSpa® manual.

How long does it take to inflate and fill my CleverSpa®?

As the motor and heater system are built in and already connected, once your CleverSpa® is correctly positioned on a smooth, flat surface, it can be inflated and ready for filling in less than 5 minutes. Depending on the size of your CleverSpa®, if your water pressure is good and your hosepipe is connected correctly, it will take approximately 60-75 minutes to fill. Watch our video to see how to SET UP YOUR CLEVERSPA®.

How do I set the temperature of my CleverSpa®?

Follow these 5 easy steps below or click here to watch our video SET UP YOUR CLEVERSPA®

1. Ensure temperature is showing in the control panel.
2. Press the TEMPERATURE button which will cause the numbers in the control panel to flash continuously.
3. Press the TEMP UP or TEMP DOWN arrows to select the desired water temperature.
4. Once the desired temperature is showing in the control panel, press the TEMPERATURE button again which will stop the indicator from flashing. The temperature is now set and locked.
5. To start the heating system, press the HEATER button – a red LED light will appear on both the heater and filter buttons. The filter system will start to circulate the water automatically. Finally, fit the top cover over your CleverSpa® and leave the heater to achieve the desired temperature.

*IMPORTANT TO NOTE:
– From cold, it will take your CleverSpa® between 12-24 hours to heat to your desired temperature. The temperature outside and the temperature of the water being used to fill will affect how long it takes your CleverSpa to heat up. Each time you turn your CleverSpa® off, the water temperature will drop so always allow plenty of time for it to heat up before use.
– When the temperature is reached, the heater and filter will stop, however the heater light will remain on.
– When the temperature of the water falls 2°C below the set temperature, the heater will restart automatically and run until the pre-set temperature has been reached again.

How do I deflate my CleverSpa® and how long does it take?

It generally shouldn’t take more than 20 minutes to fully deflate your hot tub. Watch our video to see how to PACK AWAY YOUR CLEVERSPA®. After draining your CleverSpa® we recommend you switch on the bubble function for up to 20 minutes to remove any last traces of water from your tub.

Can my CleverSpa® be used indoors and outdoors?

Yes! It can be used both indoors and outdoors, but great care should be taken if using your CleverSpa® indoors as there will be an increased risk of damage to carpets / furnishings etc

Can my CleverSpa® be set up on any surface?

No, it can’t. Care must be taken when positioning your CleverSpa® as the tub must be located on a surface that is flat and smooth. Ensure that the area you choose to set up is clear of any stones or any objects that could damage the vinyl base of the hot tub. Please ensure that wherever you choose to locate your CleverSpa®, for example a decking area, that it can support the total weight of the hot tub when filled. A 4 person CleverSpa® will weigh over 800kg and a 6 person over 1000kg!

How do I empty my CleverSpa® and how long will it take?

The time is takes to empty your CleverSpa® will depend on many different things. We would always advise that you allow yourself at least 2 hours the first time you empty, deflate and pack away your CleverSpa®. Watch our video to see how to PACK AWAY YOUR CLEVERSPA® or follow these directions-

1. Firstly, turn off the CleverSpa® heater.
2. Make sure the drainage plug is in place on the floor of the CleverSpa®.
3. Open the water outlet on the outer wall of the CleverSpa® and screw on the inflation hose.
4. Pull the plastic plug from the outlet in the floor of the CleverSpa®, then the water will flow out.
5. When there is no water in the CleverSpa®, use a sponge to absorb excess water; we then recommend turning on the bubble function for up to 20 minutes (one full cycle) to drain the water that can remain, and help dry out the pipeline. If the pipeline is not completely dried after the first cycle, it may be necessary to run the 20 minute cycle again.
6. When drainage is complete, remove the inflation hose and replace the drainage cap.
7. There will still be a small amount of water left in the base of the hot tub, this should be dried with a clean cloth / towel.

How should I store my CleverSpa®?

Please ensure that your CleverSpa® is completely dry before packing it away, paying particular attention to the skirt of plastic at the base of your hot tub where the water bubble holes are located; use a clean cloth / towel to dry if necessary. Once your hot tub is dry, fully deflated, folded and packed away in its box, we recommended storing in a dry, ambient environment. If you no longer have the box your CleverSpa® came in, use the grey bag that is supplied with the hot tub. Watch our video to see how to PACK AWAY YOUR CLEVERSPA®.

*USE AFTER STORAGE: We recommend leaving your CleverSpa® to stand at room temperature for 24 hours before inflation to allow the hot tub material to acclimatise before re-inflating.

Trouble Shooting

What happens if I puncture my CleverSpa®?

All CleverSpa® Inflatable Hot Tubs are supplied with water resistant PVC repair patches. Additional repair patches can be purchased HERE.

I think my CleverSpa® is punctured, how do I find the puncture?

In the first instance, please check all the valves are fitted correctly, with the screw thread on straight and tight.

To help locate punctures we recommend using washing up liquid diluted in water and wetting the surface of you CleverSpa® liner. The escaping air should cause visible bubbles making it clear where the puncture is located. For more guidance, please watch our REPAIRING PUNCTURES video.

If you are unable to identify the reason for your hot tub deflating, we can collect your hot tub for a full inspection at our Customer Service Centre.

If the deflation is due to a manufacturing fault, this would be covered under your CleverSpa® warranty. Please click HERE to complete a Contact Us form.

There’s a hole the size of a 10p piece at the base of my hot tub, should it be there?

Yes, this hole is part of the design. It allows the release of trapped air from under the hot tub when you first fill it up.
CleverSpa® design hole

How do I get rid of a crease on the base of my CleverSpa®?

Placing the hot tub on a foam floor protector will help to minimise creasing. There always needs to be excess material to allow for expansion so when the hot tub is full of water, the combination of weight, heat and time will reduce creases further.

How do I repair a puncture?

Firstly, we recommend you do this when your CleverSpa® is empty and inflated. If the puncture is quite large, you should keep the pump on whilst you make the repair to avoid it deflating before you can apply the repair patch.

Ensure the surface you are repairing is clean and dry before applying the repair patch. We recommended using Loctite® Super Glue (not supplied). Trim the repair patch to the required size, ensuring it is large enough to completely cover the puncture. Apply the glue directly to the repair patch and carefully stick in place. Leave the patch and glue to set for at least 10 minutes before filling your CleverSpa® with water. For more guidance, please watch our REPAIRING PUNCTURES video.

Do CleverSpa® have a repairs service?

Yes. Please contact Customer Services to discuss the nature of the repair you require.

A puncture, for instance, which is not covered under the manufacturer’s warranty would cost £35 (inc. VAT) which includes collection, repair and delivery of your hot tub.

If the deflation is due to a manufacturing fault, this would be covered under your CleverSpa® warranty. Please click HERE and complete a Contact Us form.

How do I arrange a repair for my CleverSpa®?

Firstly, you need to register your warranty. You can do that HERE.

As soon as you suspect your CleverSpa® has a fault, please contact us. You will be taken through some troubleshooting questions before receiving an email regarding the terms and conditions of any collection.

What happens if the motor or heater of my CleverSpa® stops working?

If the motor or heater stops working, please contact us. The pump heater is guaranteed for 12 months from the date of purchase. Please note the warranty is not transferable i.e. if you are not the original purchaser of the CleverSpa® or you have not registered your warranty with CleverSpa® following purchase and you cannot provide proof of purchase, then the warranty will not be valid.

How can I get rid of rainwater that has pooled on my top cover?

You can turn your air jets on briefly. This will help lift the cover from the inside and allow you to easily brush the excess water off.

The bubbles on my CleverSpa® stop on their own, is this normal?

Yes. The bubble function is designed to operate for 20 minutes at a time, then it will stop for 10 minutes. After this time, you can press the ‘Bubble’ function on your control panel and the bubbles will restart.

The bubbles on my CleverSpa® have stopped working completely, what’s wrong?

If your CleverSpa® Air Jets or Bubble function is not working, this could be caused by several issues. In order to resolve this problem, we will need to carry out a full inspection of your hot at the CleverSpa® Service Centre to determine the fault.

What is this error code showing on my CleverSpa® control panel?
Code Cause Solution
FC When the filtration system has worked for approx. 168 hours, FC (Filter Change) will appear on the display screen of your CleverSpa® accompanied by a warning tone. The red light will still be lit on the ‘Filter’ button, but the pump will not be operational. The heating system will also not work, and the red light will be out on the ‘Heater’ button. You should check the filter and change if necessary. Once you have done this, you need to press the ‘Filter’ button again. The ‘FC’ error code will disappear, and the warning tone will stop. The water temperature will be displayed, and all functions will return to normal.
SL Temperature Issue Contact the CleverSpa® Aftersales Team HERE.
HL Temperature Issue Contact the CleverSpa® Aftersales Team HERE.
SH Water Temperature Sensor Issue Contact the CleverSpa® Aftersales Team HERE.
Why have my LED lights stopped working?

Please ensure you have removed the clear tab from the remote control. Also check that the ‘pins’/connection points are lined up correctly on the receiver.

If you have done the above and your lights are still not working, we are able to arrange to have your LED lights collected and returned for an inspection. Upon receipt and inspection, we will arrange for a working set of lights to be issued out to you.

Prior to doing so, please ensure you have registered your warranty (which will require a proof of purchase). The Warranty Form can be found HERE. If your warranty is due to expire, the date you contacted us will be used to establish if the fault was reported within the warranty period.

Once we have confirmation that your warranty has been registered, we will arrange for a collection with Parcelforce. Parcelforce collect Monday – Friday between 9am & 6pm so we will select the available date they have available and advise you of the collection details.

Can I use my CleverSpa® in all types of weather?

You can use your CleverSpa® in all weathers but we do not recommend use during extreme weathers such as high winds, thunder / lightning storms, low temperatures (less than 6°C) and prolonged direct sunlight.

From August 2019 all CleverSpa® Hot Tubs can be used all year round:
As the weather turns colder and you don’t want to empty and pack away your spa, take advantage of your new CleverSpa® ‘All Year Round’ feature – just set the temperature to 20°C.

Leave the heater and filter system ‘ON’ and it will automatically regulate water temperature by turning the heater on for short periods of time- this prevents the water freezing and causing damage to the motor. The warmer water also protects the liner materials and will reduce the amount of electricity needed to constantly maintain a higher temperature of 37°C.

Can my CleverSpa® be left outdoors in the rain?

Yes, it can. Due to our intelligent design, the pump and heater are built into the wall of our CleverSpas® so there is no need to remove anything when it is raining. We do advise that your CleverSpa® should only be plugged into an outdoor mains electrical outlet that can be fully closed and sealed against any weather, including rain, snow, sleet etc. Any water ingress in the RCD Plug or the socket that it is plugged into could lead to the failure of the RCD plug and or the socket it is plugged into.

If the RCD plug or socket show any signs of water ingress they should not be used. Evidence of water ingress will result in burning or melting. If this happens the socket should be immediately switched off and the plug or socket should be checked by a qualified person and be replaced if necessary.

Can pets get in my CleverSpa®?

No, they can’t. Dogs, cats and any other household pets should be kept away from your hot tub to prevent drowning, maintain your water cleanliness and to prevent damage to the walls and floor of your CleverSpa®.

Can the heater and bubbles be used at the same time?

Yes, they can! Whilst other hot tubs may not have this capability, CleverSpa® heater and bubbles can be used at the same time.

Why is the temperature reading on my control panel abnormally high?

Extreme Temperature Fluctuations:
• Extreme Temperature Fluctuations can occur if the motor is unable to draw enough water into the system (usually caused by a blockage).

• Without water flowing through the system there may be a small amount of water still remaining in the heating reservoir (a maximum of 300ml).

• The thermostat will turn the element off once the set temperature is reached, but the element may still continue to heat the small amount of water in the reservoir until the heating element has itself cooled.

• As the thermostat is located within this assembly it may cause the control panel to display artificially high readings that may not necessarily reflect the actual water temperature.

How can I clean my filter?

What should I do if my control panel shows an unusually high temperature?

If your CleverSpa® Hot Tub is showing a temperature reading above 42°C, in the first instance you need to turn the hot tub off at the mains for 30 minutes and allow the heating element to cool.

• Turn the Hot Tub back on at the mains and check the temperature to see if it has dropped.
• Turn the Air Jets on for a few minutes to disperse any pockets of hot water.
• Remove the filter, taking care to avoid contact with the outlet valve.
• Place the filter sock over the filter connector and press the filter button.
• This will flush the small amount of residual Hot Water from the heating reservoir into the Hot Tub.
• Reattach a clean/brand new filter to the hot tub and reheat to desired temperature.

If you continue to experience extreme temperature fluctuations please contact the CleverSpa® Aftersales Team HERE.

Everything is plugged in & switched on but there’s no power going to my CleverSpa®?

If there is no power going to your CleverSpa® hot tub, please try the following: –
1) Change the fuse in the back of the RCD plug.

If this does not resolve the matter, the problem may be the RCD plug. Please go to Point 2)
2) a. Unscrew and remove the RCD plug
b. Install a normal 13amp plug (to test the socket)

If the power on your CleverSpa® hot tub resumes using the 13amp plug you trialled, the RCD plug must be faulty. (Important – please do not continue to use your hot tub with the 13amp fuse, as there is no automatic cut off.)

A new RCD plug can be sent by post under the terms of your warranty. If your hot tub is no longer covered by the warranty please contact the Aftersales Team.

Can I use an extension lead to power my CleverSpa®?

We DO NOT recommend using an extension cable as this can be a fire risk. We suggest using an external mains socket that is weather proofed, professionally fitted if you do not have one.

Why has my CleverSpa® changed shape?

If your CleverSpa® hot tub wall or top rim is bulging or oversized, this is caused by air inside the walls expanding due to being exposed to excessive direct sunlight. When the air is heated up by the sun, it puts additional stress on the internal welds which can lead to a weld failure. Ensure your CleverSpa® hot tub is covered and is not used in direct sunlight, as instructed in the CleverSpa® manual. The Instruction Manual is included inside every CleverSpa® hot tub box and can also be found HERE.

It is perfectly safe to use a CleverSpa® hot tub that has a bulging wall or is oversized, however we suggest releasing a small amount of air, once inflated, to allow for some increase when the weather is hot.

It is possible for the liner to be replaced, however, if any damage is caused by misuse or direct exposure to sunlight this would not be covered by the warranty and would be charged.

Contact the Aftersales Team to enquire about replacement parts and a price list.

The control panel on my CleverSpa® isn’t working/isn’t lighting up?

If the control panel on your CleverSpa® hot tub is not working or illuminating, please try the following: –
– Reset the hot tub by pressing the ‘Off/Test’ button on the RCD plug.
– Wait 10 seconds then press ‘On/Reset’ to turn it back on again.

If this does solve the problem, the control panel may need replacing. This can either be: –
– Self-installed. We would send out a replacement control panel and you follow the below instructions.
– Alternatively, we can collect the hot tub and replace the control panel for you.

My Warranty has expired, can I still get my CleverSpa® repaired?

If you are having problems with your CleverSpa® hot tub and it is outside of the warranty period, we can arrange a collection.

Once a full inspection has been conducted, we will advise what is required to have your hot tub fully functioning. The Aftersales Team will advise of costs and will only carry out a repair if you choose to go ahead.

Filter Queries
How do I attach / change the filter on my CleverSpa®?

It is really easy to fit your filter. Just screw it onto the filter connector which is located just above the floor of the hot tub in line with the control module. DO NOT OVER TIGHTEN! If you are unsure watch our CLEVERSPA® FILTERS video.

ENSURE THE FILTER IS NOT SCREWED ON TOO TIGHTLY AS THIS CAN CAUSE A LOUD NOISE AND/OR CAUSE THE TEMPERATURE GAUGE TO FLUCTUATE.

How often do I need to change my filter?

Keep your CleverSpa® clean and safe from contaminants. For optimum performance of your hot tub, remove and rinse your filter after EVERY use to remove any small particles and residue.
The filter is one of the most important elements regarding the ongoing maintenance of your CleverSpa®.

When filters are used for too long, they will become discoloured, their condition will deteriorate and that can cause damage to your CleverSpa®. The filter is one of the most important elements regarding the ongoing maintenance of your CleverSpa®. For more info watch our CLEVERSPA® FILTERS video. You can buy new filters HERE.

How can I clean my filter?

How can I clean my filter?

Why is my CleverSpa® so noisy?

Your CleverSpa® hot tub should not make a very loud noise when working correctly. Check your filter. If it is obviously dirty, either clean or replace.

ENSURE THE FILTER IS NOT SCREWED ON TOO TIGHTLY AS THIS CAN CAUSE A LOUD NOISE AND/OR CAUSE THE TEMPERATURE GAUGE TO FLUCTUATE.

Temperature Queries

How long will it take for my CleverSpa® to heat up?

This depends on a couple of things, 1. The ambient temperature outside and 2. The temperature of the water being used to fill your CleverSpa®. We advise to allow between 12-24 hours for the water to reach your desired temperature. Each time you turn your CleverSpa® off, the water temperature will drop so always allow plenty of time for it to heat up before use.

Why is the temperature of my CleverSpa® not increasing?

It may be that your filter is dirty. A dirty filter will not efficiently allow water to be drawn through the internal heater, where it would be heated and pumped back into the hot tub. Check your filter is clean, if you are unsure watch our CLEVERSPA® FILTERS video.

In order to try and help resolve the problem quickly, please follow the instructions below:-
– Turn off the hot tub at the MAINS Socket.
– Remove RCD Plug from the socket. Wait 10 seconds.
– Wait 10 Seconds then Plug RCD Plug back into the MAINS socket.
– Remove the Filter
– Place the filter sock over the filter inlet so no debris gets into the pump/heater
– Turn the hot tub back on (without the filter to test the hot tub is functioning)
– Press Temp
– Key in your desired temperature
– Press Temp
– Press Heat
– Place on your top cover

Once completed – Leave the Spa running for a couple of hours. The water temperature should start to rise and the noise should stop. If this resolves the issue, please apply a brand new filter.

If the above does not resolve the problem, and you are encountering a different issue please contact the CleverSpa® Aftersales Team.

Does the CleverSpa® heater stop at a certain temperature?

Yes, the heater will stop once the desired / set temperature has been reached. It will remain off until the water temperature drops by 2°C, at which point the heater will automatically restart to ensure set temperature is maintained.

LED Light Queries

FIT LED LIGHTS LOOSELY TO ALLOW THE CLEVERSPA® TO EXPAND WHEN FILLED.

The correct installation of your LED lights is extremely important and failure to follow the instructions carefully may result in their early failure, but correct installation will ensure they stay working every time you use your spa. The most important issue with installation is to ensure that the lights are not installed too tightly, they must be fitted so they are loose, with freedom to move between the retention loops on the base of the spa to allow the lighting strip to expand when the spa is filled with water. For detailed information click HERE.

Please ensure that some excess lighting strip is left across each gap (they must not be tight), this helps reduce stress on the lighting and allows for expansion of the spa when it is filled with water. Failure to do this may reduce the lifespan of your lighting and cause premature failure. Please see image below.

CleverSpa Lighting Layout

How do I attach my LED Lights to my CleverSpa®?

To begin with, we recommend laying out your LED lighting kit, checking all parts are present and turning the lights on before installing to your CleverSpa®. Take care to ‘feed’ the LED Lights through the loops on the base of your CleverSpa®. The lights must face upwards. For more details please refer to your CleverSpa® manual.

How do I turn my LED Lights on?

Our LED lights are controlled via remote control. For your initial LED light set up, please follow these directions-

INITIAL LIGHT SET UP:
1. Remove the plastic tab from the battery compartment on the rear of the remote.
2. Turn off lighting using the ‘OFF‘ button.
3. Press the ‘AUTO‘ button to enter the configuration mode.
4. Press the ‘BLUE‘ button until the LEDs display Red, Green and Blue in order from the start of the light strip.
5. Press the ‘OFF‘ button to store the setting.

Alternatively, for more details please refer to your CleverSpa® manual.

Can I pack my CleverSpa® away with the LED lights attached?

No. You must ALWAYS remove the LED Lighting strip from your CleverSpa® before attempting to pack your hot tub away. We advise you rewind the LED Lighting strip back onto its’ storage reel before putting away.

Why have my CleverSpa® LED Lights stopped working?

There could be several reasons why your LED Lights have stopped working. If it is the first set up, ensure you have removed the plastic tab from the battery compartment and refer to your CleverSpa® manual.

If you have been successfully using your LED Lights and they have suddenly stopped working, we advise that you check-

• Plug connections are correctly in the socket and switched on.
• Remote control battery is working, if not you will require 1 x 3v CR2025 Lithium Battery.

If lights are still not working, please contact the CleverSpa® Aftersales Team.

Maintenance

How can I clean the water in my CleverSpa®?

To maintain clean water in your CleverSpa® we recommend that you purchase and use the CleverSpa® Chemicals. A full range of spa chemicals that will maintain the health of your water can found HERE.

How do I clean the walls of my CleverSpa®?

We recommend this to be done with hot, soapy water and a clean cloth then rinse with clean water.

How much will it cost me to run my CleverSpa®?

The running costs will vary depending on your electricity providers tariffs. You also need to consider how often and for how long you use your CleverSpa®. Please check with your electrical supplier for up to date tariffs if you need to calculate the usage costs.

*CleverSpa® Top Tip: We recommend the heater is only switched on 24-36 hours prior to use in order to keep costs down to a minimum. Using the filter system to circulate the water when not heating will help in maintaining the health of your water.

Health & Safety

Does my CleverSpa® have a cut-off switch?

Yes, your CleverSpa® is fitted with an RCD plug which features a cutoff switch.

Can I use an extension lead to power my CleverSpa®?

We DO NOT recommend using an extension cable as this can be a fire risk. We suggest using an external mains socket that is weather proofed, professionally fitted if you do not have one.

Where can I plug in my CleverSpa® hot tub?

Your CleverSpa® hot tub should be plugged into a suitable fixed mains wall power socket wherever possible.
If using an outdoor power socket please ensure that it is suitable for outdoor use and is weatherproof, featuring a protective cover.
Ensure that your power socket and its surrounding location is free from damp or condensation.
Check your mains socket and RCD plug to ensure there is no visible damage or standing water before using.

Damp walls or condensation can cause water ingress into a socket, water within an electrical socket can rapidly increase the current flowing through the circuit, which could cause a short circuit as the fuse is blown.
Short circuits can also cause loss of power due to overloading of the socket and potentially melt the wiring, which can lead to an electrical fire or irreparable damage to the Socket and any appliances connected to it.

Who can use my CleverSpa®?

A responsible adult should always be present during the set up and use of your CleverSpa®

A lower temperature should be set for children using your CleverSpa®. Children under 8 years old should be supervised at all times. Children aged 8 years and over using the CleverSpa® may do so at the discretion of a responsible adult.

We do not recommend using your CleverSpa® during pregnancy.

What is Hot Tub Rash?

Hot tub rash, or folliculitis, is a skin infection. Symptoms include:
– Itchy spots on the skin that become a bumpy red rash.
– The rash is worse in areas that were previously covered by a swimsuit.
– Pus-filled blisters around hair follicles.

Hot tub rash can affect people of all ages.

How do I Reduce the Risk of Hot Tub Rash?

Ensure your Chlorine and pH levels are checked at least twice per day using Test Strips —hot tubs with good disinfectant and pH control are less likely to spread germs.

The Centers for Disease Control Prevention (CDC) recommends the following levels for hot tubs:

» Free chlorine (3–10 ppm) or bromine (4–8 ppm).
» A pH level of 7.2–7.8.

Daily Checkpoints for Water Maintenance:
– Are your chlorine and pH levels checked at least twice per day?
– Are your chlorine and pH levels checked more often when the hot tub is being used by a lot of people?
– Are you regularly removing any visible slime or biofilm on the surface of the water or on the inner walls of your hot tub?
– Are you regularly cleaning and replacing your filter?

**Clear looking water and being able to smell chlorine IS NOT indicative of safe water**