CleverSpa® Frequently Asked Questions

Below are some frequently asked questions about the CleverSpa®. If you cannot find an answer, please contact us.



How to…?

Setting your hot tub up

How is the CleverSpa® assembled?

We recommend that you always read through the manual before attempting to assemble your CleverSpa® as it will advise you on the correct procedure to follow. When first assembling, it will take just a couple of minutes to inflate. Watch our video to see how to SET UP YOUR CLEVERSPA®.

Can my CleverSpa® be used indoors and outdoors?

Yes! It can be used both indoors and outdoors, but great care should be taken if using your CleverSpa® indoors as there will be an increased risk of damage to carpets / furnishings etc

Can my CleverSpa® be set up on any surface?

No, it can’t. Care must be taken when positioning your CleverSpa® as the tub must be located on a surface that is flat and smooth. Ensure that the area you choose to set up is clear of any stones or any objects that could damage the vinyl base of the hot tub. Please ensure that wherever you choose to locate your CleverSpa®, for example a decking area, that it can support the total weight of the hot tub when filled. A 4 person CleverSpa® will weigh over 800kg and a 6 person over 1000kg!

How long does it take to inflate and fill my CleverSpa®?

As the motor and heater system are built in and already connected, once your CleverSpa® is correctly positioned on a smooth, flat surface, it can be inflated and ready for filling in less than 5 minutes. Depending on the size of your CleverSpa®, if your water pressure is good and your hosepipe is connected correctly, it will take approximately 60-75 minutes to fill. Watch our video to see how to SET UP YOUR CLEVERSPA®.

How long will it take for my CleverSpa® to heat up?

This depends on the ambient temperature outside and the temperature of the water being used to fill your CleverSpa®. We advise to allow between 12-24 hours for the water to reach your desired temperature. Each time you turn your CleverSpa® off, the water temperature will drop so always allow plenty of time for it to heat up before use.

How do I know my hot tub is inflated correctly?

Here is an example image of the correct inflation level for a standard hot tub.
CleverSpa® Correct Inflation
Once inflated correctly you should be able to push your hand approximately 4-5cm into the top rim using moderate force creating creases similar to the picture above. Keeping your hot tub inflated to the correct pressure ensures optimum liner performance, reducing the risk of ripping and seam failures.

Packing your hot tub away

How do I deflate my hot tub?

It will take approximately 20 minutes to fully deflate your hot tub. Watch our video to see how to PACK AWAY YOUR CLEVERSPA®. After draining your CleverSpa® we recommend you switch on the bubble function for up to 20 minutes to remove any last traces of water from your tub.

How do I empty my CleverSpa® and how long will it take?

We suggest you allow yourself at least 2 hours the first time you empty, deflate and pack away your CleverSpa®. Watch our video to see how to PACK AWAY YOUR CLEVERSPA® or follow these directions-

1. Firstly, turn off the CleverSpa® heater.
2. Make sure the drainage plug is in place on the floor of the CleverSpa®.
3. Open the water outlet on the outer wall of the CleverSpa® and screw on the inflation hose.
4. Pull the plastic plug from the outlet in the floor of the CleverSpa®, then the water will flow out.
5. When there is no water in the CleverSpa®, use a sponge to absorb excess water.
6. Turn on the bubble function for up to 20 minutes (one full cycle) to drain the remaining water and help dry out the pipeline. If the pipeline is not completely dried after the first cycle, it may be necessary to run the 20 minute cycle again.
7. When drainage is complete, remove the inflation hose and replace the drainage cap.
7. There will still be a small amount of water left in the base of the hot tub, this should be dried with a clean cloth / towel.

How should I store the hot tub away?

Ensure your hot tub is completely dry before packing it away, paying particular attention to the skirt of plastic at the base of your hot tub where the water bubble holes are located; use a clean cloth / towel to dry if necessary. Once your hot tub is dry, fully deflated, folded and packed away in its box, we recommended storing in a dry, ambient environment. If you no longer have the box your CleverSpa® came in, use the grey bag that is supplied with the hot tub. Watch our video to see how to PACK AWAY YOUR CLEVERSPA®.

*USE AFTER STORAGE: We recommend leaving your CleverSpa® to stand at room temperature for 24 hours before inflation to allow the hot tub material to acclimatise before re-inflating.


Trouble Shooting

Heating Issues

How to set temperature?

Follow these 5 easy steps below or click here to watch our video SET UP YOUR CLEVERSPA®

1. Ensure temperature is showing in the control panel.
2. Press the TEMPERATURE button which will cause the numbers in the control panel to flash continuously.
3. Press the TEMP UP or TEMP DOWN arrows to select the desired water temperature.
4. Once the desired temperature is showing in the control panel, press the TEMPERATURE button again which will stop the indicator from flashing. The temperature is now set and locked.
5. To start the heating system, press the HEATER button – a red LED light will appear on both the heater and filter buttons. The filter system will start to circulate the water automatically. Finally, fit the top cover over your CleverSpa® and leave the heater to achieve the desired temperature.

*IMPORTANT TO NOTE:
– From cold, it will take your CleverSpa® between 12-24 hours to heat to your desired temperature. The ambient temperature outside and the temperature of the water being used to fill will affect how long it takes your CleverSpa to heat up. Each time you turn your CleverSpa® off, the water temperature will drop so always allow plenty of time for it to heat up before use.
– When the temperature is reached, the heater and filter will stop, however the heater light will remain on.
– When the temperature of the water falls 2°C below the set temperature, the heater will restart automatically and run until the pre-set temperature has been reached again.

What can I do if the Temperature is not Increasing?

A dirty filter and limescale can affect the overall performance and heating function of your hot tub.

Try the following:-

1. Turn off the hot tub at the MAINS Socket.
2. Remove RCD Plug from the socket.
3. Wait 10 Seconds then Plug RCD Plug back into the MAINS socket.
4. Remove the Filter and Place the filter sock over the filter inlet so no debris gets into the pump/heater
5. Turn the pump off and get your garden hose pipe and run some water through the filter inlet hole and outlet hole. This should remove any limescale or debris. Use a net to collect and remove any loose particles.
6. Turn the hot tub back on (without the filter to test the hot tub is functioning)
– Press Temp and Key in your desired temperature
– Press Temp and Press Heat
7. Place on your top cover

Once completed – Leave the hot tub running for a couple of hours, the water temperature should start to rise.
If this resolves the issue, please apply a brand-new filter.

Why is my hot tub control panel or App showing a high temperature reading?

In the unlikely event that your CleverSpa® control panel or CleverLink® App is showing a higher reading than programmed, this is likely due to the small amount of residual water (a maximum of 300ml) surrounding the heating element, which is where the temperature sensor is located – therefore displaying a reading that will not be reflecting the actual water temperature.
This is usually due to a blockage caused by either limescale build up, a dirty filter or a seized impellor.

If this occurs, carry out the following steps:

1. Activate your filter to allow the water to circulate inside your hot tub.
2. Turn on the air jets for a few minutes to disperse any pockets of warm water.
3. Turn off the hot tub at the mains to reset it. Leave for 30 minutes to allow the heating element to cool.
4. Carry out the following steps for the below 3 points, as directed on the HL Error Code Troubleshooting guide to ensure that there is no blockage.
– Limescale build up.
– Dirty filter
– Seized impellor

How long will it take for my CleverSpa® to heat up?

This depends on the ambient temperature outside and the temperature of the water being used to fill your CleverSpa®. We advise to allow between 12-24 hours for the water to reach your desired temperature. Each time you turn your CleverSpa® off, the water temperature will drop so always allow plenty of time for it to heat up before use.

Why is my CleverSpa® so noisy?

Your CleverSpa® hot tub should not make a very loud noise when working correctly. Check your filter. If it is obviously dirty, either clean or replace.

1. ENSURE THE FILTER IS NOT SCREWED ON TOO TIGHTLY AS THIS CAN CAUSE A LOUD NOISE AND/OR CAUSE THE TEMPERATURE GAUGE TO FLUCTUATE.
2. Check the Impellor is turning correctly. See HL Error Code, Point 2.

Error Codes Explained

FC Error Code – What does it mean?

The FC error code, with a small light beside it, will appear when the filtration system has worked for approx 168 hours advising you to check your filter. The pump & heating buttons will be disabled.

– Check the filter is clean and change if necessary (See Filter Cleaning Tips). Once this has been checked, press the ‘Filter’ button & the FC Error code will disappear. The water temperature will be displayed and all the functions will return to normal.

SL Error Code – What does it mean?

An SL Error code can happen for 2 reasons.
1) Blocked or dirty Filter – see Filter Cleaning Tips.
2) Low Temperature. When the weather is cold, the SL code may appear. This is most likely due to the pipe and heater being too cold to function.

This error code can be easily resolved by:-

1. Pouring some hot or warm water into the hot tub (either using a hot water pipe or buckets of hot/warm water).
2. Pouring some hot water into the top outlet

SH Error Code – What does it mean?

If the SH Error code appears, this is a water temperature sensor issue.

Please contact the CleverSpa® AftersalesTeam so that we can arrange a repair.

HL Error Code – What does it mean?

An HL error usually means there is a blockage, preventing water from circulating around the pump & heating system. The blockage can be caused by a dirty filter, a blocked impellor or limescale build up – especially if you live in an area with hard water. This will cause a higher temperature reading being recorded than the temperature set.

Please try the following:-
1. Turn off the heater.
2. Remove the Filter sock and Filter.
3. Place the filter sock over the filter inlet
Use an elastic band to hold the filter sock in place (to stop debris getting into the pump)
ONLY press the Filter Button ON

Check the flow of water from the filter outlet (place your hand 6-8 inches away from the outlet)

If the flow rate is weak or non-existence try the following with the pump off:

Unplug the hot tub for 10 minutes.
1) Ensure your filter is clean and doesn’t need replacing. A dirty or old filter could cause the blockage. See filter cleaning tips section. After cleaning the filter, the Filter Sock should be rinsed under a tap to clean thoroughly.
2) Impellor Blockage/Debris
Ensure Impeller is rotating – Place use a skewer through the filter inlet hole, and feel for one of the rotating blades of the impellor and try to flick it around to get it spinning again (hair can get tangled in the impellor if a filter is used)
3) Limescale Blockage
To remove limescale build up, place your garden hose pipe through the filter inlet hole and outlet hole to run water through, this should remove any debris or limescale. Use a net to collect and remove any loose particles”. To reduce the effects of limescale build up ensure that the CleverSpa® Descaler is used weekly to prevent scale formation and build up This will ensure the smooth running of your hot tub.

If the problem still persists, please contact the CleverSpa® Aftersales Team who can arrange a repair.

Airjets / Bubbles

The bubbles on my CleverSpa® stop on their own, is this normal?

Air jets will stop automatically after 20 minutes of continuous use, to avoid internal pump overheating. They can be started again after 10 minutes.

Air jets can be stopped or started again at any time during the 20 minute cycle.

If the bubbles have stopped working completely and do not switch back on, we will need to carry out a full inspection of your hot at the CleverSpa® Service Centre to determine the fault.

LED Light Queries

Why have my CleverSpa® LED Lights stopped working?

1. Ensure you have removed the clear tab from the remote control.
2. Check that the ‘pins’/connection points are lined up correctly on the receiver
3. Plug connections are correctly in the socket and switched on.
4. Remote control battery is working, if not you will require 1 x 3v CR2025 Lithium Battery.

How do I fit my LED Lights?

Fit the LED Lights loosely to allow the hot tub to expand once filled with water. We advise that you follow the instructions on ‘How to Setup Your CleverSpa® LED Lighting’ as explained in your CleverSpa® manual.

How do I remove the LED lights on my hot tub?

Remove the water from the hot tub to remove the LED lights. This will avoid damage to the lights and the LED loops on the base of the hot tub.

Liner Issues

Why is my hot tub Deflating?

During colder weather, your hot tub may appear to be deflating overnight, however this is due to the change in air pressure. Simply inflate slightly so that it is soft to the touch, to allow for air expansion.

Deflation can be caused either by a seam failure, due to over inflation/direct sunlight or a puncture. In the first instance, please check all the valves are fitted correctly, with the screw thread on straight and tight.

– To help locate puncture we recommend using washing up liquid diluted in water and wetting the surface of you CleverSpa® liner. The escaping air should cause visible bubbles making it clear where the puncture is located. For more guidance, please watch our REPAIRING PUNCTURES video.

If you are unable to identify the reason for your hot tub deflating, we can collect your hot tub for a full inspection at our Customer Service Centre. Please note that these are not covered under the Manufacturers warranty. All CleverSpa® Inflatable Hot Tubs are supplied with water resistant PVC repair patches. New liners and additional repair patches can be purchased HERE. Please contact the Aftersales Team.

How do I repair a puncture?

Firstly, we recommend you do this when your CleverSpa® is empty and inflated. If the puncture is quite large, you should keep the pump on whilst you make the repair to avoid it deflating before you can apply the repair patch.

Ensure the surface you are repairing is clean and dry before applying the repair patch. We recommended using Loctite® Super Glue (not supplied). Trim the repair patch to the required size, ensuring it is large enough to completely cover the puncture. Apply the glue directly to the repair patch and carefully stick in place. Leave the patch and glue to set for at least 10 minutes before filling your CleverSpa® with water. For more guidance, please watch our REPAIRING PUNCTURES video.

Why is there a hole in the base of my hot tub, the size of a 10p piece?

This hole should be there. It allows the release of trapped air from under the hot tub when you first fill it up.
CleverSpa® design hole

Why are there creases in the base of my hot tub?

Placing the hot tub on a foam floor protector will help to minimise creasing. There always needs to be excess material to allow for expansion so when the hot tub is full of water, the combination of weight, heat and time will reduce creases further.

These can also be reduced by placing a couple of inches of water in the hot tub and using your bare feet to push out the creases, starting at the middle and working outwards. The creases will not affect the performance of the hot tub, Over time, the weight and heat of the water will minimise the creases.

Why is my hot tub bulging?

If the hot tub wall or top rim is bulging or oversized, this is caused by air inside the walls expanding due either over inflation or being exposed to excessive direct sunlight. When the air is heated up by the sun, it puts additional stress on the internal welds which can lead to a weld failure. Ensure your CleverSpa® hot tub is covered and is not used in direct sunlight, as instructed in the CleverSpa® manual.

It is perfectly safe to use a CleverSpa® hot tub that has a bulging wall or is oversized, however, we suggest releasing a small amount of air to allow for some increase when the weather is hot. Carefully loosening the deflation valve a small amount will allow slow release. Note that the liner will not go back to it’s previous shape. Only inflate your hot tub to 90-95% capacity, especially during warm/hot weather. The hot tub should still be soft to the touch, to allow for air expansion.

Why does my liner seem small?

If your liner has been replaced, you may notice a slight difference in the size compared to your previous liner. All liners start off at exactly the same size. The ambient temperature of the water in the hot tub will determine if and how much your hot tub expands. NOTE: Bulging of a hot liner, caused by direct sunlight and seam failures caused by over-inflation are not covered by the warranty.

How do I know how much air should I inflate my hot tub with?
Here is an example image of an over-inflated hot tub.
CleverSpa® Over Inflation
Here is an example image of a correctly inflated hot tub.
CleverSpa® Correct Inflation

If you are not able to push your hand into the rim of the hot tub by approximately 4-5cm with moderate force, then your hot tub is over-inflated. An over inflated hot tub can result in ripping or disfiguring the liner and seriously damaging the hot-tub all-together.

Electrical Issues

NO POWER / TRIPPING

Why does my hot tub either have no power or is tripping?

There could be a number of reasons, these are covered below:-
At all times, your hot tub should be plugged into a suitable fixed mains wall power socket. If using an outdoor power socket, this must be suitable for outdoor use. See the below points to ensure that you have the correct, safe set up.

1)Extension Cable.
We DO NOT recommend using an extension cable as this can be a fire risk.
2) Outside socket.
We suggest using an external mains socket that is fully waterproof, with a protective cover that closes FULLY, fitted by a qualified electrician. Failure to do so will cause water ingress.
3) Overloaded Socket.
The overloading of a sockets can cause loss of power and potentially melt the wiring, which can lead to an electrical fire or irreparable damage to the socket and any appliances connected to it.
4) Damp Walls, Condensation & Rain Exposure.
Any Moisture and water ingress inside a socket can rapidly increase the current flowing through the circuit, which could cause a short circuit as the fuse is blown.
5) Loose Fuse.
A loose fuse may cause the hot tub to trip.

Ensure that the above points are checked first. Try the following:-
– Change the fuse in the back of the RCD plug.
– Reset the hot tub by switching off at the mains for 10 minutes.
a. Press the ‘Off/Test’ button on the RCD plug.
b. Wait 10 seconds then press ‘On/Reset’ to turn it back on again.
– If there is still no power going to the hot tub or the electrics are still tripping, a collection must be arranged under the warranty service for an inspection to take place at the Service Centre.

CONTROL PANEL

The control panel on my CleverSpa® isn’t working/isn’t lighting up?

Please try the following: –
1. Reset the hot tub by pressing the ‘Off/Test’ button on the RCD plug.
a. Wait 10 seconds then press ‘On/Reset’ to turn it back on again.

2. If this does solve the problem, the control panel may need replacing. This can either be:
a. Self-installed. We would send out a replacement control panel and you follow the below instructions.
b. Alternatively, we can collect the hot tub and replace the control panel for you.

Filter Issues

How often do I need to change my filter and how do I clean it?

Keep your CleverSpa® clean and safe from contaminants. For optimum performance of your hot tub, remove and rinse your filter after EVERY use to remove any small particles and residue.
The filter is one of the most important elements regarding the ongoing maintenance of your CleverSpa®.

When filters are used for too long, they will become discoloured, their condition will deteriorate and that can cause damage to your CleverSpa®. The filter is one of the most important elements regarding the ongoing maintenance of your CleverSpa®. See the tips below to clean the filter.

How can I clean my filter?

Why is my CleverSpa® so noisy?

Your CleverSpa® hot tub should not make a very loud noise when working correctly. Check your filter. If it is obviously dirty, either clean or replace.

1. ENSURE THE FILTER IS NOT SCREWED ON TOO TIGHTLY AS THIS CAN CAUSE A LOUD NOISE AND/OR CAUSE THE TEMPERATURE GAUGE TO FLUCTUATE.
2. Check the Impellor is turning correctly. See HL Error Code, Point 2.

Repair Service

Do CleverSpa® have a repair service?

Yes. Please contact Customer Services to discuss the nature of the repair you require.
Verified manufacturing faults under warranty will be repaired free of charge.


Maintenance

How can I clean the water in my CleverSpa®?

To maintain clean water in your CleverSpa® we recommend that you purchase and use the CleverSpa® Chemicals. A full range of spa chemicals that will maintain the health of your water can found HERE.

How do I clean the walls of my CleverSpa®?

We recommend this to be done with hot, soapy water and a clean cloth then rinse with clean water.

How much will it cost me to run my CleverSpa®?

The running costs will vary depending on your electricity providers tariffs. You also need to consider how often and for how long you use your CleverSpa®. Please check with your electrical supplier for up to date tariffs if you need to calculate the usage costs.

*CleverSpa® Top Tip: We recommend the heater is only switched on 24-36 hours prior to use in order to keep costs down to a minimum. Using the filter system to circulate the water when not heating will help in maintaining the health of your water.


Health & Safety

Does my CleverSpa® have a cut-off switch?

Yes, your CleverSpa® is fitted with an RCD plug which features a cutoff switch.

Can I use an extension lead to power my CleverSpa®?

We DO NOT recommend using an extension cable as this can be a fire risk. We suggest using an external mains socket that is weather proofed, professionally fitted if you do not have one.

Where can I plug in my CleverSpa® hot tub?

Your CleverSpa® hot tub should be plugged into a suitable fixed mains wall power socket wherever possible.
If using an outdoor power socket please ensure that it is suitable for outdoor use and is weatherproof, featuring a protective cover.
Ensure that your power socket and its surrounding location is free from damp or condensation.
Check your mains socket and RCD plug to ensure there is no visible damage or standing water before using.

Damp walls or condensation can cause water ingress into a socket, water within an electrical socket can rapidly increase the current flowing through the circuit, which could cause a short circuit as the fuse is blown.
Short circuits can also cause loss of power due to overloading of the socket and potentially melt the wiring, which can lead to an electrical fire or irreparable damage to the Socket and any appliances connected to it.

Who can use my CleverSpa®?

A responsible adult should always be present during the set up and use of your CleverSpa®

A lower temperature should be set for children using your CleverSpa®. Children under 8 years old should be supervised at all times. Children aged 8 years and over using the CleverSpa® may do so at the discretion of a responsible adult.

We do not recommend using your CleverSpa® during pregnancy.

What is Hot Tub Rash?

Hot tub rash, or folliculitis, is a skin infection. Symptoms include:
– Itchy spots on the skin that become a bumpy red rash.
– The rash is worse in areas that were previously covered by a swimsuit.
– Pus-filled blisters around hair follicles.

Hot tub rash can affect people of all ages.

How do I Reduce the Risk of Hot Tub Rash?

Ensure your Chlorine and pH levels are checked at least twice per day using Test Strips —hot tubs with good disinfectant and pH control are less likely to spread germs.

The Centers for Disease Control Prevention (CDC) recommends the following levels for hot tubs:

» Free chlorine (3–10 ppm) or bromine (4–8 ppm).
» A pH level of 7.2–7.8.

Daily Checkpoints for Water Maintenance:
– Are your chlorine and pH levels checked at least twice per day?
– Are your chlorine and pH levels checked more often when the hot tub is being used by a lot of people?
– Are you regularly removing any visible slime or biofilm on the surface of the water or on the inner walls of your hot tub?
– Are you regularly cleaning and replacing your filter?

**Clear looking water and being able to smell chlorine IS NOT indicative of safe water**

Why is my socket or plug damaged/my plug tripping?

If a wall socket becomes damaged, cracked, has melted or continues to trip, this is most likely caused by:-

• Plug being partly inserted or at an angle in the socket, causing arcing on the live feed pin. (Ensure you have the correct size of socket cover)
• The plug socket is not fully covered/waterproof, causing water ingress.
• Mains socket has been overloaded – combined loads may exceed the ratings of the socket outlet.
• An extension cable has been used. This can lead to a fire, due to cable overheating.

The CleverSpa® hot tub runs on a UK standard 13amp/240v electrical supply with plugs featuring a built in RCD unit as a safety measure. If the GFI has tripped when plugged in, then the products safety features have worked as intended.

Please ensure that a suitable socket is used to operate the CleverSpa® hot tub and fully covered to ensure there is no water ingress.