CleverLink® App Help

Please see below for help with the setup of the CleverSpa® CleverLink® App, some hints and tips and troubleshooting:


CleverLink®: CleverSpa® App Setup

We are pleased to launch CleverLink® Version 2.03, featuring a new look and improved features.

Downloading CleverLink®

1. Head to the download store of your respective device; App Store for Apple or Play Store for Android.

2. Search for CleverLink® and press the “Download” button.

3. Once CleverLink® is installed, tap the icon to launch.


Connecting your CleverSpa®

CleverTip: Before filling your CleverSpa® hot tub check that the hot tub is in range of your wireless network. 
Check the signal strength by looking for the wireless network symbol on your phone. The more bars the better signal quality. The bars will adjust as you move location showing the different signal strengths.

Find a location with a strong WiFi signal before setting up your CleverSpa® hot tub and filling it with water.

New Registration
1. On first launch you will be asked to register a new CleverSpa® account.
2. Complete the relevant fields on the signup form
3. Read the terms and conditions and tick the boxes.
4. Press the “Sign Me Up” button to sign-up.

Existing User
1. If you are already registered click on “Already Registered? Log in Here“.
2. Enter your email address used to sign up for the account.
3.Enter your Password used to sign-up for the account.
4. If you would like CleverLink® to remember your password for quick login each time, tick the box.
5. Press the login button to sign-in.

Forgotten Password
If you have forgotten your password, don’t worry you can easily reset it. Click the link on the login screen and you will receive an email to your registered email account. Just follow the instructions you receive to reset your password, then head back to CleverLink® and login.


Pairing your CleverSpa®

Once you have successfully logged into the CleverLink® App you will be taken through the pairing steps.
The instructions on screen will help set-up your CleverSpa® as shown below:

1. Ensure the device you are using for setup is connected to the same network that you would like your CleverSpa® hot tub to be connected to.

2. Input the security password for your wireless network. This can be found on your wireless router.

3. Select the control panel version that your hot tub is fitted with.

Control Panel with Red Lighting

Control Panel with Blue Lighting

4. Review the tip about Hot tub placement and press “NEXT

5. Hold the CleverLink® Pairing button on your hot tub then tick the confirmation box on screen and tap “Pair your CleverSpa®“.

6. The CleverLink® will now try to establish a connection between your device and your CleverSpa® hot tub. This can take up to 60 seconds to complete.

7. Once the pairing process is complete you should see a Green Tick Click “finish” to finalise the process.

8. If you see the Red Cross “Pairing Failed” on screen, try completing the pairing process again. Be sure to check your wireless network settings are correct and that the CleverSpa® is within range of the network. For additional help, please refer to our troubleshooting section.


Controlling your Hot Tub

Once you have successfully paired your device with your CleverSpa® hot tub, the main control centre (shown below) is where you will control your hot tub.

Note: If you have a weak internet connection, there may be a slight delay between pressing the button on the App and the activation of the function.

Bubbles On/Off
The bubbles can be activated directly from the CleverLink® Control Centre.
Just tap the button to turn the bubbles on/off.

Filter On/Off
The CleverSpa® filter can be turned on and off using this button.
Note: The filter will automatically activate whenever the heater is in use and also run for a couple of minutes after the pump/heater has been switched off.

Heater
The heater can be turned on and off using this button. It will start heating as soon as the hot tub is set to a higher temperature than the current temperature.
Note: When active, the filter will also switch on.

365 FreezeGuard
The 365 FreezeGuard function can be turned on or off using this button. See the 365 FreezeGuard section of the instruction manual or CleverSpa® website for further information.

Set Temperature
Pressing the arrow buttons (show) will increase/decrease the temperature of your CleverSpa® hot tub.
Note: The hot tub will automatically start heating when the temperature set is higher than the current temperature.
CleverTip: The temperature is adjusted in 1°C increments. The temperature can be displayed either °C and °F.

The “Back” arrow on the top left of the screen will return you to the “Control Centre“.


Side Menu

This menu gives you access to extra options and features.

Controls
Takes you to the CleverLink® Control Centre.

Notifications
Displays any system messages that need your attention.

Register your CleverSpa®
Takes you to the Clever website to enable Warranty Registration.

Help
Here you will find hints and tips to help you with your hot tub.

FAQ’s
Takes you to the CleverCompany.com frequently asked questions web page

365 FreezeGuard
Provides a description of the 365 FreezeGuard Function

Chemical Help
This section offers guidance on using your CleverSpa® chemicals. You can also order your chemicals from here.

Error Codes
Lists the Error Codes that you my encounter on your CleverSpa®

About
The “About” section shows technical information about your hardware and software and allows for error reports to be sent if requested by a customer services representative.

Contact
Displays the contact information for the CleverSpa® customer service team

Dark Mode
Swaps between Light and Dark Mode feature

Account
The account section shows information related to your account and hot tub details.

Details
Display and change any account details.

Pair new CleverSpa®
Allows a user to pair a new hot tub to your account.

Unpair CleverSpa®
Allows a user to unpair their hot tub to allow for it to be repaired i.e. if you change Wifi network

Change Password
Allows a user to change their account password

Delete Account
Allows a user to delete their user account and data

Log Out
Logs the user out of the account


CleverTips for Improving wireless signal

1. Relocate Your Router
The nearer your CleverSpa is to your router, the better your wireless signal will be.

2. Identify Any Interference
Wi-Fi signals can be affected by various sources such as other wireless routers, cordless phones, microwaves etc. Try to keep electrical appliances away from your router.

3. Change the Wireless Channel
Most wireless routers will automatically detect the best channel to broadcast on but you can search for less congested channels which provide a clearer signal. Follow directions on your router or contact your service provider for assistance with this.

4. Update Your Router’s Firmware
Manufacturers sometimes release Firmware updates that can improve your routers performance. Consult your router’s manual to find out exactly what to do.

5. Get a Wi-Fi Range Extender or Repeater
A Wi-Fi range extender or home wireless mesh system can help boost your Wi-Fi signal. A Wi-Fi extender is perfect in a home where Wi-Fi signal is weak.
CleverTip: You can still operate your CleverSpa® using its built in soft touch control panel, so you can enjoy your hot tub while you wait for your range extender to arrive.

6. Contact your provider
If you’ve tried the previous steps and you’re still having trouble, check with your internet provider.

Technical Notes

• We cannot guarantee CleverLink® compatibility with older/unsupported hardware and operating Systems.

• CleverLink® speed/performance may vary from device to device.

• If you have MAC address filtering enabled on your network you will have to disable this feature during setup and then reactivate it once you have setup the device. Once setup is complete you can find the devices MAC address in the ‘About’ section of the side menu.

• CleverLink® may operate differently from controlling the spa directly from its control panel.

• CleverLink® uses an active Wi-Fi/Mobile data connection to send and receive data from your CleverSpa®. It can take a few seconds for the spa to respond to commands from CleverLink® dependant on connection speed and quality.

• If using mobile data to control your spa you may be charged for data by your mobile carrier.

• Your CleverSpa® uses an IEEE 802.11 2.4Ghz Wireless Radio frequency Channel to connect to supported network routers.

Your CleverSpa® does not currently support IEEE 802.11 5ghz wireless network connections.
If you’re having problems with your spa pairing with your home Wi-Fi, it may be related to your router frequency.

CleverSpa® is not compatible with 5GHz wireless networks.
Nearly all home routers support 2.4GHz and 5GHz signals. Most routers automatically connect you to the fastest and best signal. Some routers will split the different signals into different network names. If you see two different network names, ensure both your mobile device and CleverSpa® are connected to the 2.4GHz network. Check with your device manufacturer for details on the type of connections that your device offers.


CleverLink®: CleverSpa® App Troubleshooting

Please see some troubleshooting questions, issues and solutions below:

What is my Network SSID?

Possible Issue:
• An SSID is the name of the wireless network you will connect to.

Solution:
• Your wireless network SSID can generally be found on the back of your wireless router.
• It may be referred to as ‘network name’ by some devices.

My network name (SSID) is not displaying in the CleverLink®

Possible Issue:
• The SSID is not displayed in the relevant field during setup.
• The SSID shown is different to the network I want to connect to.

Solution:
• Check that the mobile device is connected to a network.
• Check that the device is connected to the correct network.
• If the above steps have been completed, you can always enter the SSID manually. Take note of any uppercase or special characters when entering the name.

What is my Network Password?

Possible Issue:
• The network password is sometimes referred to as the Network Key or Passphrase.

Solution:
• Normally your wireless network password can be located on the back of your wireless router unless it has been manually changed.

CleverSpa® not in range of router / there is a weak signal

Possible Issue:
• Many issues can be related to variable wireless connections

Solution:
• We recommend reviewing our CleverTips to try and solve some common wireless signal issues.

Forgot Password?

Possible Issue:
• Help I have forgotten my password

Solution:
• Don’t worry if you have forgotten your password.
• At the login screen tap the “FORGOT PASSWORD” link.
• Enter the email address that you used to register.
• Tap “Confirm“.
• You will receive an password reset link to the specified email account enabling you to reset your password.
• Now log in with your new password.

If an icon is showing as active but does not activate the CleverSpa®.

Possible Issue:
• The devices may have slow connection/weak signal.
• Your CleverSpa® or CleverLink® may have lost internet connection.
• The CleverLink® APP may have crashed.

Solution:
• Wait a few seconds as the CleverLink® may be trying to communicate with the CleverSpa®.
• Check both devices have a working internet connection.
• Fully close the CleverLink® APP and restart it.

If an icon is showing as inactive but the CleverSpa® is running.

Possible Issue:
• The devices may have slow connection/weak signal.
• Your CleverSpa® or CleverLink® may have lost internet connection.
• The CleverLink® may have crashed.

Solution:
• Wait a few seconds as the CleverLink® may be trying to communicate with the CleverSpa®.
• Check both devices have a working internet connection.
• Fully close the CleverLink® and restart it.

My menu shows a red icon.

Possible Issue:
• You have a notification that needs to be viewed.

Solution:
• Find the notifications in the Side Menu to view your messages.
• Some notifications will only clear once the action has been completed on the control panel of your CleverSpa®, such as a filter change.

CleverLink® displays the “NAN” command in the temperature setting.

Possible Issue:
• The devices may have a slow internet connection and is loading slowly.
• Your CleverSpa® or CleverLink® may have lost internet connection.
• CleverLink® APP may have crashed.
• The connection to the CleverSpa® may have failed.

Solution:
• Wait a few seconds as the CleverLink® may be trying to communicate with the CleverSpa®.
• Close the CleverLink® App and re-open.
• Check you have active internet connection on your device.
• Check your CleverSpa® has an internet connection.
• Re-pair your spa with the CleverLink®.

If your CleverLink® does not display its temperature.

Possible Issue:
• The devices may have a slow internet connection and is loading slowly.
• Your CleverSpa® or CleverLink® may have lost internet connection.
• CleverLink® APP may have crashed.
• The connection to the CleverSpa® may have failed.

Solution:
• Wait a few seconds as the CleverLink® may be trying to communicate with the CleverSpa®.
• Close the CleverLink® App and re-open.
• Check you have active internet connection on your device.
• Check your CleverSpa® has an internet connection.
• Re-pair your spa with the CleverLink®.

If your CleverLink® APP has become unresponsive or will not work.

Possible Issue:
• Software glitch
• Check for updates or reinstall the app
• Has the devices Operating System has been recently updated?

Solution:
• Wait a few seconds as the CleverLink® may be trying to communicate with the CleverSpa®.
• Check both devices have a working internet connection.
• Press the button within the device OS to show the list of open programs. Locate the CleverLink® App and swipe to close. Then restart the CleverLink® App. Refer to the mobile devices documentation on how to do this correctly.
• CleverLink® software is regularly updated/maintained with bug fixes and new features, check your App Store or Play store for the latest updates.
• Manufacturers also update their OS from time to time which can sometimes affect the way an existing app works, check the compatibility with your existing APP’s before updating to the latest software.
• The CleverLink® App is only supported on devices running:
Android Version 7 Nougat and newer
Apple iOS 10 and newer

Display Issues

Possible Issue:
• My CleverLink® looks different on another device or graphics are out of alignment

Solution:
• CleverLink® may display differently dependant on the device and the settings that are implemented on it. Options enabled directly from the Operating System such as increased text size or visual accessibility aids may change the look of the CleverLink® App.


CleverLink® App Page

If you would like to see more details about the CleverSpa® CleverLink® App, please see our dedicated page: