CleverLink® App Help

Please see below for help with the setup of the CleverSpa® CleverLink® App, some hints and tips and troubleshooting:

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CleverLink®: CleverSpa® App Setup

Downloading CleverLink®

1. Head to the download store of your respective device; App Store for Apple or Play Store for Android.

2. Search for CleverLink® and press the “Download” button.

3. Once CleverLink® is installed, tap the icon to launch.

Connecting your CleverSpa®

CleverTip: Before filling your CleverSpa® we advise that you establish the placement of your hot tub within range of your wireless network.
The CleverSpa® does not have to be filled with water to setup the CleverLink® wireless connection.
You can gauge signal strength by looking for the wireless network symbol on your phone. The more bars you see better the signal quality. This will adjust as you move around and show you your signal strength dependant on your location.

New Registration
1. On first launch you will be asked to register a new CleverSpa® account.
2. Type your email address into the relevant field.
3. Type in your password and repeat in the confirmation box.
4. If you would like CleverLink® to remember your password for quick login each time, tick the box.
5. Read the terms and conditions and tick the box.
6. Press the “Sign Me Up” button to sign-up.

Existing User
1. If you are already registered click on “Already Registered? Log in Here“.
2. Enter your email address used to sign up for the account.
3.Enter your Password used to sign-up for the account.
4. If you would like CleverLink® to remember your password for quick login each time, tick the box.
5. Press the login button to sign-in.

Forgotten Password
If you have forgotten your password, don’t worry you can easily reset it. Click the link on the login screen and you will receive an email to your registered email account. Just follow the instructions you receive to reset your password, then head back to CleverLink® and login.

Pairing you Hot Tub
Once you have successfully logged in you will be taken to the Pairing Screen. The instructions on screen will help set-up your CleverSpa® The steps are as follows:

1. Ensure the device you are using for setup is connected to the same network that you would like your CleverSpa® to be connected to.
2. Find the security credentials for your wireless network. These can normally be found on your wireless router.
3. Enter your WiFi details starting with your SSID – this may be auto-filled with the network name the device is currently connected to. If you enter this manually pay attention to any uppercase characters.
4. Now enter your network password and press “Next Step“.
5. If you need to return to a previous screen, hit the back arrow.
6. You can now pair your CleverSpa® with your device by holding the WiFi button on the hot tub until you hear a beep.
7. Tick the confirmation box on screen and tap “Pair your CleverSpa®“.
8. The CleverLink® will now try to establish a connection between your device and your CleverSpa®. This process can take up to 60 seconds to complete.
9. Once the connection is established you should see the completion screen, tap the “Go to Hot Tub Controls” button to start controlling your CleverSpa®.
10. If you see “Pairing Failed” on screen, try completing the pairing process again. Be sure to check your wireless network setting are correct and that the CleverSpa® is within range of the network. For additional help, please refer to our troubleshooting section.

Controlling your Hot Tub

Once you have successfully paired your device with your CleverSpa®, the main control centre is where you will control the features of your spa. Each button relates to a spa feature as shown below.

CleverTip: Dependant on the quality of the internet connection between device and app there may be a slight delay between pressing the button in the app and the function on the spa activating.

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CleverLink®: CleverSpa® App Supporting Documentation

Here are a few CleverTips to help you when setting up your CleverSpa®:

Re-Pairing Your CleverSpa®
If your CleverSpa® has been moved or powered off for a period of time, you may need to re-pair it with the CleverSpa® CleverLink®. This is a simple process like the original setup process:
1. Setup and power on your CleverSpa®.
2. Open the CleverLink®.
3. Go to Setup & Pairing on the CleverLink® Menu.
4. Login and follow the on screen instructions.

Changing the name of your hot tub:
If you have more than one CleverSpa®, you can name them so you’re always clear which hot tub you’re controlling. You can do this within the CleverSpa® CleverLink®:

Before filling your CleverSpa® we advise you establish the placement of your hot tub within range of your wireless network. You can gauge signal strength by looking for the wireless symbol on your phone. This will adjust as you move around and show you your signal strength: The more bars that are shown the better the WiFi signal strength, for best performance we suggest a minimum of 2 WiFi signal bars.

Have your network login credentials to hand, these are normally found on your router.

Users can control the same CleverSpa® by logging onto the CleverLink® using the same account from any supported device.

CleverLink® requires an internet connection to operate correctly.

If you change your router or its wireless password then you will also need to re-pair your spa with the network.

When setting a temperature that is higher than the current spa temperature, the heater and filter will automatically activate, you do not need to press the heat button.

If you turn off the power to your CleverSpa® you may have to re-set the temperature in the app to continue heating.

To avoid damage, please take care when using your electronic devices around your hot tub. WARNING: Never take your mobile device into your CleverSpa® with you.

Clever-Company Limited accepts no responsibility for devices damaged whilst using CleverLink®.

CleverTips for Improving wireless signal

1. Relocate Your Router
The nearer your CleverSpa is to your router, the better your wireless signal will be.

2. Identify Any Interference
Wi-Fi signals can be affected by various sources such as other wireless routers, cordless phones, microwaves etc. Try to keep electrical appliances away from your router.

3. Change the Wireless Channel
Most wireless routers will automatically detect the best channel to broadcast on but you can search for less congested channels which provide a clearer signal. Follow directions on your router or contact your service provider for assistance with this.

4. Update Your Router’s Firmware
Manufacturers sometimes release Firmware updates that can improve your routers performance. Consult your router’s manual to find out exactly what to do.

5. Get a Wi-Fi Range Extender or Repeater
A Wi-Fi range extender or home wireless mesh system can help boost your Wi-Fi signal. A Wi-Fi extender is perfect in a home where Wi-Fi signal is weak.
CleverTip: You can still operate your CleverSpa® using its built in soft touch control panel, so you can enjoy your hot tub while you wait for your range extender to arrive.

6. Contact your provider
If you’ve tried the previous steps and you’re still having trouble, check with your internet provider.

Technical Notes

• We cannot guarantee CleverLink® compatibility with older/unsupported hardware and operating Systems.

• CleverLink® speed/performance may vary from device to device.

• If you have MAC address filtering enabled on your network you will have to disable this feature during setup and then reactivate it once you have setup the device. Once setup is complete you can find the devices MAC address in the ‘About’ section of the side menu.

• CleverLink® may operate differently from controlling the spa directly from its control panel.

• CleverLink® uses an active Wi-Fi/Mobile data connection to send and receive data from your CleverSpa®. It can take a few seconds for the spa to respond to commands from CleverLink® dependant on connection speed and quality.

• If using mobile data to control your spa you may be charged for data by your mobile carrier.

• Your CleverSpa® uses an IEEE 802.11 2.4Ghz Wireless Radio frequency Channel to connect to supported network routers.

• Your CleverSpa® does not currently support IEEE 802.11 5ghz wireless network connections.
If you’re having problems with your spa pairing with your home Wi-Fi, it may be related to your router frequency.

• CleverSpa® is not compatible with 5GHz wireless networks.
Nearly all home routers support 2.4GHz and 5GHz signals. Most routers automatically connect you to the fastest and best signal. Some routers will split the different signals into different network names. If you see two different network names, ensure both your mobile device and CleverSpa® are connected to the 2.4GHz network. Check with your device manufacturer for details on the type of connections that your device offers.

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CleverLink®: CleverSpa® App Troubleshooting

Please see some troubleshooting questions, issues and solutions below:

What is my Network SSID?

Possible Issue:
• An SSID is the name of the wireless network you will connect to.

Solution:
• Your wireless network SSID can generally be found on the back of your wireless router.
• It may be referred to as ‘network name’ by some devices.

My network name (SSID) is not displaying in the CleverLink®

Possible Issue:
• The SSID is not displayed in the relevant field during setup.
• The SSID shown is different to the network I want to connect to.

Solution:
• Check that the mobile device is connected to a network.
• Check that the device is connected to the correct network.
• If the above steps have been completed, you can always enter the SSID manually. Take note of any uppercase or special characters when entering the name.

What is my Network Password?

Possible Issue:
• The network password is sometimes referred to as the Network Key or Passphrase.

Solution:
• Normally your wireless network password can be located on the back of your wireless router unless it has been manually changed.

CleverSpa® not in range of router / there is a weak signal

Possible Issue:
• Many issues can be related to variable wireless connections

Solution:
• We recommend reviewing our CleverTips to try and solve some common wireless signal issues.

Forgot Password?

Possible Issue:
• Help I have forgotten my password

Solution:
• Don’t worry if you have forgotten your password.
• At the login screen tap the “FORGOT PASSWORD” link.
• Enter the email address that you used to register.
• Tap “Confirm“.
• You will receive an password reset link to the specified email account enabling you to reset your password.
• Now log in with your new password.

If an icon is showing as active but does not activate the CleverSpa®.

Possible Issue:
• The devices may have slow connection/weak signal.
• Your CleverSpa® or CleverLink® may have lost internet connection.
• The CleverLink® APP may have crashed.

Solution:
• Wait a few seconds as the CleverLink® may be trying to communicate with the CleverSpa®.
• Check both devices have a working internet connection.
• Fully close the CleverLink® APP and restart it.

If an icon is showing as inactive but the CleverSpa® is running.

Possible Issue:
• The devices may have slow connection/weak signal.
• Your CleverSpa® or CleverLink® may have lost internet connection.
• The CleverLink® may have crashed.

Solution:
• Wait a few seconds as the CleverLink® may be trying to communicate with the CleverSpa®.
• Check both devices have a working internet connection.
• Fully close the CleverLink® and restart it.

My menu shows a red icon.

Possible Issue:
• You have a notification that needs to be viewed.

Solution:
• Find the notifications in the Side Menu to view your messages.
• Some notifications will only clear once the action has been completed on the control panel of your CleverSpa®, such as a filter change.

CleverLink® displays the “NAN” command in the temperature setting.

Possible Issue:
• The devices may have a slow internet connection and is loading slowly.
• Your CleverSpa® or CleverLink® may have lost internet connection.
• CleverLink® APP may have crashed.
• The connection to the CleverSpa® may have failed.

Solution:
• Wait a few seconds as the CleverLink® may be trying to communicate with the CleverSpa®.
• Close the CleverLink® App and re-open.
• Check you have active internet connection on your device.
• Check your CleverSpa® has an internet connection.
• Re-pair your spa with the CleverLink®.

If your CleverLink® does not display its temperature.

Possible Issue:
• The devices may have a slow internet connection and is loading slowly.
• Your CleverSpa® or CleverLink® may have lost internet connection.
• CleverLink® APP may have crashed.
• The connection to the CleverSpa® may have failed.

Solution:
• Wait a few seconds as the CleverLink® may be trying to communicate with the CleverSpa®.
• Close the CleverLink® App and re-open.
• Check you have active internet connection on your device.
• Check your CleverSpa® has an internet connection.
• Re-pair your spa with the CleverLink®.

If your CleverLink® APP has become unresponsive or will not work.

Possible Issue:
• Software glitch
• Check for updates or reinstall the app
• Has the devices Operating System has been recently updated?

Solution:
• Wait a few seconds as the CleverLink® may be trying to communicate with the CleverSpa®.
• Check both devices have a working internet connection.
• Press the button within the device OS to show the list of open programs. Locate the CleverLink® App and swipe to close. Then restart the CleverLink® App. Refer to the mobile devices documentation on how to do this correctly.
• CleverLink® software is regularly updated/maintained with bug fixes and new features, check your App Store or Play store for the latest updates.
• Manufacturers also update their OS from time to time which can sometimes affect the way an existing app works, check the compatibility with your existing APP’s before updating to the latest software.
• The CleverLink® App is only supported on devices running:
Android Version 7 Nougat and newer
Apple iOS 10 and newer

Display Issues

Possible Issue:
• My CleverLink® looks different on another device or graphics are out of alignment

Solution:
• CleverLink® may display differently dependant on the device and the settings that are implemented on it. Options enabled directly from the Operating System such as increased text size or visual accessibility aids may change the look of the CleverLink® App.

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CleverLink® App Page

If you would like to see more details about the CleverSpa® CleverLink® App, please see our dedicated page: